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Simply lovely....

Often as managers we are too frequently prone to the latest 'craze', trainings, or "buzz word." Several years ago, the "buzz" centered around emotional intelligence. Perhaps, it can be taught, perhaps, it is a trait that can be learned and practiced. However, there are others, who intuitively know what another may need? It is not something taught, it is intuitive....It is blissful and a feeling of being heard, being understood, being welcomed is often felt by the receiver. Some individuals have that gift. Perhaps it can be taught, but more than likely it is already within.

I love this distinction though I've never thought of service vs. helping in quite this way.

So easy to say, but so hard to do, to actually do.