Social Intelligence

Daniel Goleman

One day, late for a meeting in midtown Manhattan, I was looking for a shortcut. So I walked into an indoor atrium on the ground floor of a skyscraper, planning to use an exit door I had spotted on the...

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Attunement: an Agendaless Presence

Daniel Goleman

Attunement is attention that goes beyond momentary empathy to a full sustained presence that facilitates rapport. We offer a person our total attention and listen fully. We seek to understand the ot...

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